What Is Managed IT Services?

CSP’s NOC is staffed 24/7 in order to immediately react to alerts and ensure your critical systems remain available. Furthermore, all CSP Managed Services customers have a private line to a “help desk” staff that is on duty during business hours to render immediate assistance for ad-hoc issues. Specialists can remotely access user desktops if necessary to correct issues. Utilizing these tools, CSP can immediately address an end-user issue without a time-consuming, and unpredictably expensive, site visit. By reducing the number of on-site visits, companies can significantly reduce IT support costs.

One of the most attractive aspects of CSP’s Managed Services is our “Virtual Chief Information Officer” service. This experienced, senior-level executive helps clients plan and execute IT projects that optimally support your business objectives.

As a Managed Services customer, you will typically meet with your Virtual CIO quarterly to ensure your IT investment is delivering outstanding results, within budget.

CSP Managed Services customers typically save money by reducing your IT staffing budget. Often, IT systems can be maintained at optimal performance for a fraction of the traditional support cost. Furthermore, CSP’s “team approach” for support tremendously enhances the overall breadth of technical talent available to our customers.

Even with an IT staff most businesses do not receive the comprehensive, proactive management described above with their existing technical personnel. A Managed Services program can be a very effective complement to an organization’s IT staff. Furthermore, the diverse skill sets of CSP’s engineers can typically fill expertise gaps with your existing IT staff.

Make sure your IT does what you think is best: Reach out to the CSP team and tell us what you want from today’s technology by calling (919) 424-2000 or sending an email to info@cspinc.com.