Hosted Voice is one of the fastest-growing cloud technologies.

After nearly ten years of consumer voice solutions (Skype & Vonage), hosted voice services has recently taken off in the business market as well.

What is Hosted Voice Services?

Hosted voice services removes all physical equipment from your office, except the phone itself.  The brains (your PBX) are housed in redundant data centers.  Your data (internet) connection is used to communicate with the call control system.  The internet is also used to make inbound and outbound phone calls.  These circuits need Quality of Service (QOS) to protect and prioritize your voice traffic over non-critical data.  Hosted Voice is a feature-rich voice solution that has all of the standard call features, as well as mobile, desktop, and video applications. Discover how your business can benefit from Hosted Voice: contact the CSP team at (919) 424-2000 or info@cspinc.com.

Key Considerations When Choosing a Hosted Voice Service Provider

Selecting a suitable hosted voice service provider is not just about the technology, it’s about finding a partner who understands your business needs and can help you achieve your communication goals. Here are some key factors to consider when making your decision:

• Reliability and Uptime: Your business communication is critical, so choose a provider with a proven track record of high uptime and reliability. Look for service level agreements (SLAs) that guarantee uptime and offer compensation for downtime.
• Scalability and Flexibility: Your business needs may change over time. Choose a provider that offers scalable solutions that can easily adapt to your growing or fluctuating needs. This includes adding or removing users, features, and integrations as required.
• Feature Set: Assess your communication needs and ensure the provider offers all the features your business requires. This could include call forwarding, voicemail-to-email transcription, auto-attendants, conference calling, and mobile app integration.
• Security and Compliance: Data security is paramount for any business. Ensure the provider implements robust security measures, such as encryption, firewalls, and regular security updates. If your industry has specific compliance requirements, such as HIPAA for healthcare, verify that the provider meets those standards.
• Customer Support: Choose a provider that offers responsive and knowledgeable customer support. This ensures that any issues or questions you have are addressed promptly, minimizing downtime and ensuring a positive user experience.

The CSP Hosted Voice Services Advantage

At CSP, we understand the unique communication needs of businesses. Our hosted voice services offer a comprehensive, reliable, and cost-effective solution that empowers your organization to communicate seamlessly and efficiently. Here’s what sets us apart:

• Enterprise-Grade Reliability: Our hosted voice solutions are built on a redundant, carrier-grade infrastructure, ensuring maximum uptime and reliability for your business communications.
• Feature-Rich Platform: We offer a wide range of advanced features, including call recording, call queues, voicemail-to-email, video conferencing, and mobile integration, empowering your team to communicate effectively from anywhere.
• Seamless Integration: Our hosted voice solutions seamlessly integrate with your existing business applications and workflows, streamlining communication processes and improving productivity.
• Dedicated Support: Our team of experienced professionals provides dedicated support, ensuring a smooth implementation and ongoing assistance for all your hosted voice needs.
• Competitive Pricing: We offer flexible and transparent pricing models, providing you with a cost-effective solution that delivers exceptional value.

What are the benefits of Hosted Voice Services?

• Eliminate your Phone Bill:  Get rid your expensive PRIs or analog lines, and instead use your internet service for all of your organization’s voice and data needs.  All hosted voice offerings also offer unlimited long distance calling.
• Eliminate Capital Expenses:  No capital outlays.  No depreciation.  No financing of equipment.  No unexpected support charges.  Never get stuck with an obsolete phone system again.  With CSP’s Hosted Voice, there is no need for customer premise equipment, except for the phones themselves.  Instead, be happy with a consistent and predictable operating expense.
• Obtain a Scalable Solution:  Simply add licenses to increase the number of additional users.  Never again be constrained by the physical hardware limitations of on-premise equipment.
• Receive Unlimited Flexibility / Remote Connectivity:  With an internet-based service, users can seamlessly work from any office, in any location.
• Enhance Business Continuity:  Do you have a business continuity plan in place to maintain operations during a catastrophic event?  CSP’s Hosted Voice offerings leverage multiple, geographically disperse data centers to ensure uptime.  As long as you have an internet connection, you can work.
• Gain Regular Feature Upgrades: CSP Hosted Voice is continually upgrading to the latest market features.  Instead of waiting 10 years to upgrade your own phone system, have peace-of-mind in knowing that you will always have access to the latest features.

Looking for an IT support company to provide hosted voice services? Look no further than CSP!

Make sure your IT does what you think is best: Reach out to the CSP team and tell us what you want from today’s technology by calling (919) 424-2000 or sending an email to info@cspinc.com.