CSP Achieves Record-Breaking Customer Satisfaction Scores In 2020

CSP Achieves Record-Breaking Customer Satisfaction Scores In 2020

The CSP team is proud to announce that we broke our record for customer satisfaction in 2020, achieving nearly perfect scores for ticket response and project management.

IT services aren’t as much about technology as some may think. The latest, fanciest, most expensive gimmicks will only get a company so far.

As with nearly every other type of business, the people are just as important, if not more so, than the product being delivered. In order to keep clients happy, you have to provide a personal, effective service in addition to the product or services you’re selling.

The CSP team understands this, which has helped us to achieve record-breaking customer satisfaction in 2020:

• 4.95/5 on all ticket responses
• 4.97/5 on all projects

CSP Is Committed To Delivering A Premier Customer Service Experience

The fact is that we don’t think of ourselves as an IT support company — instead, we consider ourselves a customer service organization that happens to provide technology support. This is the foundation of our customer service culture, which we’ve carefully honed over our years in business.

In the spirit of our core value to “Make IT Right,” our vision is to leave a positive, lasting impact on our people, our clients, and our community in each and every interaction we have with them. We look forward to continuing our pursuit of the ideal customer service experience this year, and in the future.

CSP Pursues A More Satisfying IT Experience

We know that we wouldn’t be where we are without our growing network of clients. Thanks to those who choose to continue to work with us year after year.