What’s The Point Of Managed IT Services?
(Problem/Solution)

What Do Managed IT Services in Raleigh Actually Do?

At this point, you’ve heard lots about what Managed IT Services are, what services they’re supposed to include, what they should cost, how they can go wrong, etc.

That’s all well and good, but at the end of the day, don’t you want to know what the whole point of Managed IT Services is? Don’t you want a clear idea of what they can do, in action? In the end, their value to you will be determined by the actual effect they have on your business, day in and day out.

Consider these three examples below to get a better idea of how Managed IT Services operate (and the advantages they offer) in the workplace.

Managed IT Services Take Care Of The Small Stuff

The Situation
Daily IT activities, such as patches, user helpdesk, adds, moves, and changes, do not require a high level of skill but are necessary for IT teams no matter the business. As a result, you’ve discovered your growth projects have halted. All due, in part, because your IT team stays continuously preoccupied with keeping devices, the network, and your security updated.

The Problem

90% of IT work is handling tedious (yet nonetheless important) daily tasks. You can try to stay on top of it yourself, but if you miss even one day, it could lead to downtime or a cybersecurity vulnerability.

Your staff is managing two separate, coherent modes of IT delivery – one focused on stability, the other on agility.

• Option 1: traditional and sequential, emphasizing safety, and accuracy.
• Option 2: exploratory and nonlinear, emphasizing agility, and speed.

The Solution

Rather than bring in the high salaried IT personnel to address option 1, you pass that daily task over to your MSP. That leaves the in-house IT staff to tackle option 2, which focuses primarily on business-enabling, revenue-driving digital transformation projects. This isn’t a matter of replacing your IT team; you simply add the resources necessary to take care of the minor management tasks.

Managed IT Services Equip You With New Technologies

The Situation
You’re relying on an outdated and ineffective line of business software. As dependable as it may be (and let’s be honest, mileage varies) software like this has a core flaw – it only works for those who are fluent in it. After all, it’s not that accessible if you’re not familiar with it. Your IT company should be able to help you find a better way. New technologies, such a the cloud, can help you get past the old line of business software.

The Problem

You may know about the cloud, and you may want to use it for your work. But doing so without the right expertise can make the migration a tedious process, and the ongoing management can come with downtime and security risks. Many businesses find it difficult to keep up with the latest advances in technology.

The Solution

Enlisting extra help for your IT team from a local IT company provides easy access to the latest technology so you can be more competitive in this technology-driven world. Cloud applications are also becoming a more significant option providing more flexible, unlimited scalability, IT environments where employees can access information, communicate and collaborate from anywhere on any device privately.

Furthermore, with an IT company, these solutions are less expensive than you if you purchased them yourself. Most IT companies have partnerships with vendors and can provide new technologies at a reduced cost. That way, you get both the expertise and the technologies you need.

Managed IT Services Simplify Your IT

The Situation
Let’s say you employ less than 100 people. You figure that you only need (not to mention, can only afford) one or maybe two in-house IT staff members. And you also checked with your other employees to see if any were “tech-savvy.” For those that were, you let them take on ad-hoc IT roles, but only when it’s vital.

The Problem

As your organization grows, and more IT “growing pains” begin to appear, problems with the initial IT staffing approach arise as well. Now you have a whole new set of complications:

• Your staff only has access to specific skills. Their current knowledge does not keep up with technology changes and updates.
• Your staff lacks training and makes critical mistakes, leading to additional IT issues and downtime.
• Hiring IT support by the hour in an emergency to solve errors, concerns, or problems, who are unfamiliar with your system, just got expensive and more complicated.

The Solution

Managed IT Services allows you to access a team of professionals that have specialties in a range of technologies, receives ongoing training and certifications. You can augment your current internal team by adding these capabilities and resources as needed.

Managed IT Services In A Nutshell

What’s the point of Managed IT Services?

They are designed to make sure that your technology works properly, without you having to do anything about it. Problems are prevented and you enjoy the benefits offered by well-maintained IT – simple as that.

Click here to get in touch with us or call us at (919) 424-2000 and schedule a consultation.