Computer Service Partners now monitors our hardware and software remotely, and issues with our voice and data networks are detected and for the most part resolved without having to wait for a technician to be dispatched to our offices. We are very pleased with CSP's Managed Services Program.
Glenn Kelley Assistant Director
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We give every customer, large and small, completely individualized attention. Depending on your needs, our approach includes one or more of the following:
Comprehensive IT Support For Your OrganizationAccount Executives — The vital link between you and CSP. Your account executive has expertise in your business and industry and understands its unique requirements.
Technology Assessment Profile (TAP) — A complete evaluation and documentation of your current computer operations. It helps us understand your IT strengths and weaknesses, and together we develop short and long-term IT strategic plans with objectives to fit the needs of your organization.
Security Assessment Profile (SAP) — A comprehensive exercise which includes running sophisticated “penetration test” tools on your network, reviewing user access policies, analyzing virus protection and data backup systems, and conducting interviews with key staff. We then provide documentation of the results and make specific recommendations to ensure your IT network is adequately secure.
Project Engineering Teams — We provide project management, a detailed statement of work, and regular project reviews throughout the implementation of your individualized IT solution.
Customized Training — We customize a training program for your end users to ensure they know how to use and maximize the potential of the IT solution you have deployed.
Managed Services — CSP provides sophisticated tools and expertise to remotely monitor and proactively manage your computer network, insuring optimal performance. And, if a problem should arise, we are instantly alerted so that we can take action to minimize any impact on your business.
Help Desk — All Managed Services customers have direct access to our staff of help desk engineers who are able to provide immediate telephone assistance. We are also able to “remote control” into your network and can often rectify problems remotely without the need to dispatch an on-site engineer.
On-site Support — All of our customers are assigned “primary” and “backup” engineers. We only deploy engineers who truly understand your particular network. We work hard to ensure you always see a familiar and friendly face!